Our Clients Privacy

Arthurs Solicitors respect your personal data and this Notice sets out how and why we collect, store, use and share your personal data.

Who we share your personal data with

In order to represent you it is likely we will have to share your data with relevant third parties, to include but not limited to barristers, experts, other solicitors, HM Land Registry, Companies House.

We only allow third parties to handle your personal data if we are satisfied they comply with data protection laws.

Where your personal data is stored

Your personal data is stored on our paper files at our offices and electronically on our IT systems.

How long your personal data will be stored by us

We will keep your personal data for a period of time after we have finished advising or acting for you. We do this so that we can:

  • respond to any queries you may have;

  • enable us to carry out checks for conflicts of interest in accordance with our professional regulations;

  • show that we treated you fairly; and

  • keep records required by law.

We will not retain your data for longer than necessary for the purposes set out in this policy.

There are different retention periods for different types of data and therefore, when your matter has completed we shall write to you confirming how long your data will be retained by us.

 

Your rights

You have the following rights, which you can exercise free of charge:

  • The right to be informed.

  • The right of access.

  • The right to rectification.

  • The right to erasure.

  • The right to restrict processing.

  • The right to data portability.

  • The right to object.

  • Rights in relation to automated decision making and profiling

For further information on each of the rights please see the guidance from the UK Information Commissioner’s Office on individuals’ rights under the General Data Protection Regulation - https://ico.org.uk/fororganisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights

 

If you would like to exercise any of the above rights, please contact us and your request shall be referred to our Company Secretary with responsibility for Data Protection. You will not have to pay a fee to access your personal data or to exercise any of the above rights.

However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We will try to respond to all requests within one month but if your request is complex, then we will inform you of our revised timeline for response

Keeping your personal data secure

We have policies in place to prevent your personal data from being lost, or used or accessed unlawfully.  Your personal data is only shared with those people who have a legitimate need to access it.

In the unlikely event of a suspected data security breach we will notify you and, if appropriate, the regulator as soon as possible.

Transfer of Personal Data

From time to time, in order to deliver our services to you, it may be necessary to pass personal data, such as your name and email address, to other services that we use; for example to send out newsletters and other communications (both electronic and print). However, your personal data will remain in the EU or countries considered by the EU to have equivalent policies such as Jersey, Guernsey, Switzerland, New Zealand and Canada. Companies based in the USA that have certified with the EU-US Privacy Shield programme are also considered to be permitted destinations by the EU (this includes popular US products like Gmail, DropBox and MailChimp).

 

Complaints

We aim to resolve any concern you may raise about our use of your personal data directly with you.  The General Data Protection Regulation also gives you right to complain to the Information Commissioner who may be contacted at www.ico.org.uk/concerns  or telephone: 0303 123 1113.

Contact Us

If you have any queries please contact:-

The Company Secretary / Data Protection Manager

Arthurs Solicitors

First Floor, 13 Station Road,

Birchington On Sea, CT7 9DJ,

Kent

Tel: 01843 210377

Email:  jeff@arthurs-solicitors.co.uk